Department Coordinator

About the Role

DH Pace Company, Inc. in Houston, TX, is seeking to hire a Department Coordinator for their Service Department. This role will effectively coordinate field employees to ensure services meet or exceed customer satisfaction.

Key Responsibilities

• Scheduling technicians to customer job sites and collecting, finalizing, and submitting job details for processing.
• Ensuring customer COD payments are collected prior to job completion.
• Continuously ensuring technicians’ schedules are cleared of completed job tickets and that open job tickets are in correct technicians’ schedules for materials ordered, billing, and voided tickets.
• Running, reviewing, and managing department reports to ensure the department is meeting customer expectations and commitments.
• Assisting with billing paperwork and meeting customer billing document requirements.
• Creating and maintaining service tickets to ensure service dates are met.
• Working with the estimating team to provide service quotes when required.
• Assisting field techs with technical/mechanical troubleshooting/problem-solving.
• Providing accurate work orders and picking lists to the warehouse for inventory pulling.
• Other responsibilities as assigned.

Requirements & Tech Stack

• Microsoft Office Suite
• Dispatching or scheduling experience (preferred)
• Excellent communication skills
• Focus on customer service
• Good time management skills
• Organized
• Ability to multi-task
• Professional demeanor

Qualifications

• Experience in a dispatch or other high volume administration field is a plus.