Associate
SSA Group
Jacksonville, FL0–2 yrs1h agovia LinkedIn
About the Role
SSA Group is seeking a Guest Experience Associate to create memorable experiences for guests. The role is designed for individuals looking for their first job, building their career, or bringing existing experience to a new opportunity. The company values employee ideas, supports growth, and encourages impact. Over 54% of SSA Group's leaders are promoted from within.
Key Responsibilities
- Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
- Manage the day-to-day functions of admissions and membership windows.
- Drive ticket packages and membership growth through daily goals.
- Maintain compliance with cash-handling procedures.
- Perform duties to the best of abilities and promote an overall best guest experience.
- Maintain a clean, safe, and organized work environment.
- Uphold and demonstrate a complete understanding of company policies and procedures.
- Perform other tasks as deemed necessary.
Requirements & Tech Stack
- Goal-oriented and flexible to meet operational needs.
- Demonstrates a desire to help the team succeed.
- Driven by cultural attractions and their supporting environments.
- People-oriented with a strong guest service focus.
- Comfortable in a sales role, meeting goals, and supporting a driven experience.
- Brings excitement and opportunity to engage with the team and guests.
- Responsible approach to presenting a clean and welcoming experience through upholding sanitation requirements.
- Cashier and cash handling experience is a plus.
Qualifications
- None Required.
Compensation and Benefits
- Eligible for overtime pay.
- On-Demand Pay Program (access to a portion of earned wages before payday).
- Meal Plan & Employee Discounts at applicable locations.
- Participation in a 401(k) program with a 15% company match (eligibility requirements apply).
- Tuition Discount through Partnership College.
- Up to 8 hours of Bereavement Leave.
- Holiday pay of 1.5× regular rate for hours worked on Christmas Day and Thanksgiving Day.
- Paid sick leave provided in accordance with applicable state and local laws.