SPECIALIST, ACCOUNT
Canteen One
Minneapolis, MNFresher1h agovia LinkedIn
About the Role
An opportunity to join Canteen One’s Client team working with Fortune 500 clients on a national basis. Account Coordinators support Client Managers with program projects, client initiatives, and escalated service calls, while managing multiple accounts and priorities.
Key Responsibilities
- First level escalation for unresolved client issues
- Resolve issues, such as installation delays, service problems, pricing or rate issues
- Resolve disputes between client locations and vendors
- Manage projects, such as new store openings and new client rollouts
- Communicate the client’s expectations to operations and customer service
- Determine internal resource requirements of projects based upon project needs
- Establish and communicate a usable schedule
- Provide project status summary reports and updates to Client Managers and other team members
- Support activities for Client Manager’s clients, such as: Service issues, product ordering, adding catalog items, ongoing client requests and questions
- Manage assigned lower-volume clients and build client relationships
- Run reports to verify information and proper system setup
- Validate catalog maintenance and service levels
Requirements & Tech Stack
- Proficient with Microsoft Word and Outlook
- Intermediate Microsoft Excel experience required (i.e., calculations, VLookup)
- Experience in an ERP program (i.e. JDE, SAP, Oracle, PeopleSoft) and report writer program strongly preferred
Qualifications
- High school diploma required
- Post-secondary education is strongly preferred
- Bachelor’s degree preferred
- With a Bachelor’s degree, six months of equivalent advanced customer service experience required; one year strongly preferred
- With a high school diploma, three years of equivalent advanced customer service experience required
- Excellent interpersonal communications skills required with proven ability to develop and maintain positive internal and external work relationships
- Timeliness and accuracy with the ability to prioritize and organize business requirements and workload