Non-Certified Pharmacy Technician

About the Role

The Non-Certified Pharmacy Technician role supports pharmacists in the preparation and distribution of prescription medications. This position offers hands-on experience in prescription processing, insurance billing, inventory management, and customer service, with the goal of national certification.

Key Responsibilities

• Provide prompt, friendly customer service.
• Handle customer inquiries that do not require a pharmacist's expertise.
• Accept new written prescription orders and telephoned refill requests.
• Contact doctor's offices to take or request refill prescriptions.
• Gather and maintain accurate patient information.
• Assist pharmacists in preparing prescription drug products for dispensing.
• Prepare and affix labels to prescription containers and prepare prescriptions for mailing.
• Prepare and submit insurance claims and assist with third-party insurance billing.
• File dispensed prescriptions and report medication errors.
• Order, check in, and stock pharmacy supplies, and log invoices.
• Perform cash transactions accurately.
• Administer vaccines as allowed by law (with required certification where applicable).
• Maintain the cleanliness of the pharmacy and dispensing area.
• Maintain customer confidentiality in accordance with HIPAA.
• Adhere to all statutes and regulations pertaining to a pharmacy technician.
• Work collaboratively with co-workers to ensure customer satisfaction.
• Assist in other areas of the store as needed and take on special projects.
• Maintain strict adherence to personal hygiene, dress standards, and Hy-Vee policies.
• Report to work as scheduled and on time.

Requirements & Tech Stack

• High school diploma or equivalent.
• Working toward licensed technician certification through a certified national program.
• Pharmacy clerk experience preferred.
• Vaccination certification required if administering vaccines, as required by law.

Skills

• Ability to apply logical and scientific thinking to solve problems.
• Ability to perform arithmetic, algebraic, and geometric calculations accurately.
• Ability to compose original correspondence, follow technical manuals, and evaluate technical data.
• Ability to counsel and advise customers.
• Professional interaction with patients, healthcare providers, and team members.
• High level of discretion and integrity when handling confidential patient information.

Physical Requirements

• Ability to frequently stand and walk throughout a shift in the pharmacy and dispensing area.
• Ability to count, pour, package, and label medications, and fill prescriptions under pharmacist supervision.
• Exposure to bloodborne pathogens and sharps associated with pharmacy operations.
• Ability to perform repetitive standing, walking, reaching, and bending.

Working Environment

• Fast-paced retail pharmacy setting.
• Occasional exposure to hazardous chemicals or solvents during compounding, including chemotherapy drugs.
• Personnel of reproductive capability should be aware of potential effects from exposure to hazardous drugs.

Reporting Relationships

• Accountable and Reports to: Store Director; Store Manager; Assistant Managers of Health Wellness Home, Store Operations, and Perishables; Pharmacy Department Manager; Staff Pharmacists.