Real Time Operations Application Support Specialist

Key Responsibilities

• Coordinate the configuration and support of data archives (PI, OSI Chronus).
• Assist with SCADA/EMS platform software upgrades.
• Perform operational technology platform analysis.
• Demonstrate a moderate understanding for maintaining the reliability of SCADA and DMS/EMS systems.
• Investigate, troubleshoot, and resolve application-related issues with minimal guidance.
• Coordinate vendor support for EMS and SCADA applications.
• Participate in the configuration of network monitoring tools.
• Develop repeatable scripts (PowerShell, Batch, Python) for deploying configuration changes and patches across servers.
• Analyze logs and application/system monitors to proactively identify potential issues.
• Develop strategic plans to mitigate identified issues.
• Monitor logs during performance events.
• Collaborate with architects to troubleshoot and create restoration plans.
• Conduct routine backups and periodic restoration tests.
• Ensure the reliable operation of OT applications, including communications, networking, databases, alarming, logging, and human interfaces.
• Work with team members and business process owners to schedule and administer patches, updates, and server configurations to minimize system downtime.
• Provide after-hours support as needed in an on-call rotation to maintain reliable operations of DMS/EMS and SCADA systems.
• Plan, research, and evaluate patching, failover, and maintenance activities for real-time systems.
• Develop a solid understanding of EMS and SCADA functionalities.
• Engage in the development and maintenance of best practices for application development.
• Participate in the creation of technical documentation for supporting real-time applications.

Requirements & Tech Stack

• PI, OSI Chronus (data archives)
• SCADA/EMS platform software
• SCADA, DMS/EMS systems
• PowerShell, Batch, Python (scripting)
• Windows Server administration
• SQL Server or Oracle database administration
• SQL query skills
• Application monitoring
• Log analysis
• Performance troubleshooting
• Vendor application support
• Patch management
• Release coordination
• System maintenance
• 24x7 operational support environment
• Disaster recovery
• Failover testing
• Business continuity processes
• Networking fundamentals, including TCP/IP, DNS, and firewalls
• NERC CIP, cyber security practices, or regulated utility environments (preferred)
• ServiceNow ITSM or similar ticketing platforms (preferred)

Qualifications

Associate Level (Minimum Qualifications)

• Education & Experience:
• Bachelor’s degree in a related field
• Or Associate’s degree in a related field with 2 years of relevant experience
• Or High school diploma/GED with 4 years of relevant experience
• Related Fields for Education and Experience:
• IT/OT System Administration
• IT/OT Application Support
• Cyber Security
• ADMS/DMA/EMS/OMS/SCADA

Senior Level

• Education and Experience:
• Bachelor’s degree in a related field with 2 years of relevant experience
• Or Associate’s degree in a related field with 4 years of relevant experience
• Or High school diploma/GED with 6 years of relevant experience
• Note: Professional certifications (such as A+, Network+, CCNA, CCNP, Cyber Security+, Security+, and CCSP) may be accepted as substitutes for a portion of the required experience.

Nice to Have

• Understanding/Experience supporting and maintaining mission-critical operational technology (OT) applications.
• Experience with SCADA, EMS, ADMS, OMS, Historian, or related utility systems.
• Experience with incident management, troubleshooting, and root cause analysis.
• Experience working in a 24x7 operational support environment.
• Experience with disaster recovery, failover testing, and business continuity processes.
• Experience with networking fundamentals, including TCP/IP, DNS, and firewalls.
• Experience with scripting and automation using PowerShell, Python, or similar tools.
• Experience with NERC CIP, cyber security practices, or regulated utility environments.