Patient Service/Front Desk Coordinator

About the Role

As a Patient Service Coordinator at MyEyeDr., you will play an essential role by providing personalized patient experiences through the coordination and management of our front desk during check-in/out. Training and tools will be provided to learn about the optical industry. This role reports to the Office General Manager. Some weekend and evening shifts are required.

Wage range: $15.45 to $20.15 hourly, commensurate with experience and office location.

Key Responsibilities

• Provide a personalized check-in/out process for patients, ensuring a timely, seamless, and positive experience.
• Become a subject matter expert in insurance plans to help verify and educate patients on options.
• Assist in appointment confirmations and patient outreach.
• Manage multiple phone lines, greet patients and walk-ins, and schedule appointments.
• Assist office staff duties as needed.
• Cross-train to other office support roles such as Eyewear Consultants and Optometric Technicians (varies by office needs).
• Collaborate with doctor(s) and team members to provide a seamless patient experience.

Requirements & Tech Stack

• Experience in a front desk, reception, or customer-facing role supporting administrative duties and clerical tasks.
• Organized with the ability to prioritize multiple tasks under pressure.
• Flexible, nimble, and agile mindset with the ability to wear multiple hats.
• Friendly, caring, and patient-centric.
• Team player.
• Computer Savvy.
• Excellent oral and written communication skills.
• Professional attitude and ability to problem solve.

Qualifications

• Ability to respond to patient service requests.