Radiology Scheduler

About the Role

This is a telephone/computer-based position with no face-to-face interaction. You will be the initial point of contact for patients and referring providers seeking care, ensuring timely, efficient, and high-quality service.

Key Responsibilities

• Act as the primary contact for initiating and coordinating registration and scheduling for new patient appointments.
• Document patient demographic, medical, financial, and referral information in compliance with department procedures.
• Answer telephones, triage calls, and take accurate, detailed messages using professional customer service techniques.
• Provide basic information and instructions to patients about the practice and hospitals.
• Obtain all necessary patient information required by providers prior to appointments.
• Ensure medical records are accessible to healthcare providers.
• Accurately transcribe call, referral, and scheduling information into multiple systems.
• Provide excellent customer service to both internal and external customers, supporting ongoing communication and service recovery.
• Maintain confidentiality and privacy in accordance with HIPAA guidelines.

Requirements & Tech Stack

• Epic Electronic Medical Records (EMR) System
• Microsoft Outlook
• Microsoft Excel

Qualifications

• High School Diploma or Equivalent.
• 0-1 year of customer service experience, preferably in a high-volume contact center or call center environment.
• 0-1 year of experience in a medical office, healthcare setting, or patient-facing healthcare environment.
• Medical Terminology.

Skills & Abilities

• Excellent customer service skills.
• Basic computer skills, including effective use of Microsoft Outlook, Excel, and general data entry concepts and search functionality.
• Strong communication, interpersonal, and team skills.
• Ability to exercise judgment in dealing with sensitive, confidential information.
• Detail-oriented with the ability to enter information accurately.
• Ability to handle a high volume of calls and work in a fast-paced environment.
• Ability to translate patient or referring office requests into appropriate actions (scheduling, cancelling, messaging, updating information) using available tools and protocols.
• In-depth knowledge of referral triage processes and insurance stipulations affecting appointment scheduling.

Schedule & Location

• Schedule: Monday - Friday | 9:30 am - 6:00 pm
• Work Location: Onsite at 1620 Tremont Street
• Scheduled Weekly Hours: 40
• Work Shift: Day