International Pharmacy Intern

About the Role

As a Non-US Accredited Foreign Graduate at CVS Health, you will be at the forefront of delivering our purpose to increase access, lower costs, and improve quality of care. You will play a critical role in ensuring a safe and effective retail pharmacy work environment, delivering exceptional care to each patient.

Key Responsibilities

• Patient Safety: Uphold patient safety standards.
• Pharmacy Professional Practice: Engage in professional pharmacy practices.
• Regulatory Requirements: Comply with all regulatory requirements.
• Quality Assurance: Contribute to quality assurance efforts.
• Customer Service: Provide exceptional customer service.
• Inventory Management: Manage pharmacy inventory.
• Workflow Management: Oversee pharmacy workflow.
• Patient Care Programs: Adopt and manage patient care programs.
• Team Support: Support the Pharmacy Manager in motivating and developing Pharmacy Support Staff.
• Business Development: Identify business opportunities and implement solutions for growth.
• Adaptability: Adapt to change in a dynamic community healthcare setting.
• Collaboration: Seek new ways to grow and collaborate.
• Team Culture: Facilitate a positive and caring team culture.
• Outcome Improvement: Apply acquired knowledge to drive healthy outcomes.

Primary Job Duties & Responsibilities

• Customer Service:
• Greet customers courteously and professionally.
• Assist pharmacy and front store customers with questions and concerns.
• Answer telephone with a warm and friendly greeting.
• Request assistance and collaborate to maximize customer satisfaction.
• Remove obstacles to enhance customer experiences.
• Perform approved register transactions.
• Engage with customers to create personalized moments.
• Regulatory:
• Maintain customer/patient confidentiality according to HIPAA and company standards.
• Comply with all federal and state laws, rules, and regulations.
• Comply with all CVS policy and standard operations procedures (SOPs).
• Meet requirements for state and federal licensure.
• Pharmacy Operations:
• Adhere to CVS workflow and maintain standards.
• Process prescriptions, including translation of SIG codes, product selection, counting, measuring drugs, capping/uncapping vials, and labeling.
• Resolve third-party rejections and complete manual claim forms.
• Perform prescription pick-up procedures.
• Access, input, and retrieve information from the workstation.
• Maintain in-stock levels by following inventory management policies.
• Assist with putting away drug orders (excluding Clls) as permitted by law.
• Deliver additional healthcare services as allowed by state regulation and directed by pharmacy leadership.
• Support supervising pharmacist in dispensing drugs, reviewing prescriptions, and monitoring compliance.
• Counseling (Under Direct Supervision of a Licensed Pharmacist):
• Offer counseling and direct customers to the pharmacist if necessary.
• Field medical questions when appropriate.
• Communicate and interact with healthcare professionals.
• Solicit customer medical history for appropriate medical advice.
• Practice and develop pharmacist duties according to law.
• Leadership:
• Communicate with Field Management and Corporate.
• Participate in store operational meetings.
• Support a clean, organized, and professional pharmacy department.
• Support scheduling activities.
• Coordinate and implement training for Pharmacy Support Staff.
• Recognize others and celebrate success.
• Complete all required training programs.

Requirements & Tech Stack

• Education:
• High School Diploma or General Equivalent Development (GED)
• Doctorate (PharmD) or equivalent Pharmacist degree from a Non-US accredited school of pharmacy
• Active Pharmacy Intern license in the state where the district is located
• Preferred Education:
• Eligibility to immunize
• Prior Relevant Work Experience:
• Required: 0 to 3 years
• Preferred: 3 to 5 years
• Essential Qualifications and Functions:
• Foreign Graduate from a Non-US Accredited college or school of pharmacy.
• Pharmacist licensure in the state in which the position is based within 120 days of completion of US Intern hours.
• Strong communication and presentation skills.
• Skill In:
• Results Orientation
• Colleague Engagement
• Active Listening
• Customer and Community Engagement
• Consumer Behavior
• Negotiation and Conflict Resolution
• Patient Counseling
• Emotional Intelligence
• Time Management
• Digital Literacy
• Ability To:
• Have regular and predictable attendance, including weekends.
• Complete additional tasks as directed by supervisor or manager.
• Complete all required training and obtain required licensure within guidelines.
• Lift and exert up to 20 lbs. of force occasionally, up to 10 lbs. of force frequently, and a negligible amount of force regularly to move objects.
• Preferred Qualifications:
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, etc.).
• Once state regulations are met, Non-US Accredited Foreign Graduates are expected to immunize.

Qualifications

• Successfully pass FPGEE and TOEFL.
• Complete required US Internship hours within 18 months.
• Prepare to complete and pass all required Pharmacist licensure exams and processes within 120-days of internship completion.
• Foreign Graduate from a Non-US Accredited college or school of pharmacy prior to beginning Non-US Accredited Foreign Graduate Training Program at CVS.
• Pharmacist licensure in the state in which the position is based within 120 days of completion of US Intern hours. Failure to complete required US Intern hours within 18 months or obtain Pharmacist licensure as prescribed will result in the colleague being removed from role and separation of employment.

Note: The typical pay range for this role is $30.00 - $42.00. This full-time position is eligible for a comprehensive benefits package.