Early Morning Stock Associate

About the Role

The Retail Associate is responsible for ensuring Customers have a positive shopping experience by making eye contact, smiling, and greeting all Customers in a courteous and friendly manner. Associates will treat fellow Associates with respect, efficiently follow all company best practice standards, maintain a clean work area, and ensure proper merchandise presentation. The Associate is expected to be engaged in assigned tasks during all working hours and will perform a range of functions in all areas of the Store as business needs require. Additional tasks may be requested in specific situations to achieve customer service and operational goals.

Key Responsibilities

• Understands that safety is the number one priority and practices safe behaviors.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment, ensuring clear egress to emergency exits.
• Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
• Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times.
• Recognizes fellow Associates using Company recognition programs.
• Assists Customers in any way necessary – is register-trained, assists Customers with merchandise, and answers Customer questions politely and knowledgeably.
• Greets all Customers by making eye contact, smiling, and saying “hello” throughout the Store, and saying “thank you” with every register transaction.
• Provides prompt and efficient responses to Customers.
• Responds to Customer Service calls immediately.
• Handles all Customer issues courteously and helpfully, calling Store Leadership when needed.
• Represents and supports the Company brand.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas.
• Maintains a professional appearance and adheres to the Company’s dress code.
• Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean, and organized store.
• Expedites newly received merchandise to the sales floor with urgency, merchandising all items per company best practice and monthly presentation guidelines.
• Maintains merchandise/brand name familiarity within departments to assist Customers.
• Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position, and merchandise protection standards.
• Demonstrates integrity and honesty in all interactions.
• Safeguards confidential information, cash and credit card information, and merchandise.
• Follows all Mark-Out-of-Stock (MOS) policies, including identification, processing, and notification of Store Leadership for disposals.
• Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures.
• Maintains a high level of awareness and accuracy when handling bankable tenders.
• Demonstrates a sense of urgency to efficiently perform their role.
• Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow.

Requirements & Tech Stack

• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to use all Store equipment, including PDTs, registers, and PC as required.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Qualifications

• Effectively communicate with Customers, Associates, and Store Leadership in a friendly, respectful, cooperative, and pleasant manner.

Physical Requirements

• Ability to occasionally push, pull, and lift more than 25 lbs.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Associates who work Stockroom shifts: Ability to regularly push, pull, and lift more than 20 pounds.