Early Morning Stock Associate

About the Role

The Retail Associate is responsible for ensuring customers have a positive shopping experience. The Associate will perform a range of functions in all areas of the store as business needs require, and may be requested to perform additional tasks to achieve customer service and operational goals.

Key Responsibilities

• Understand and practice safety behaviors, maintaining a safe and secure shopping environment.
• Maintain clutter-free, clear egress to emergency exits and report unsafe conditions.
• Treat all customers and associates with respect, courtesy, and professionalism.
• Assist customers by being register-trained, helping with merchandise, and answering questions.
• Greet customers with eye contact, a smile, and a "hello" throughout the store, and say "thank you" with every register transaction.
• Provide prompt and efficient responses to customers, responding to customer service calls immediately.
• Handle customer issues courteously and helpfully, involving store leadership when needed.
• Represent and support the company brand.
• Perform cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies.
• Maintain a professional appearance and adhere to the company's dress code.
• Perform daily assigned sizing and recovery to ensure a neat, clean, and organized store.
• Expedite newly received merchandise to the sales floor with urgency, merchandising items according to guidelines and maintaining merchandise/brand name familiarity.
• Understand loss prevention awareness programs and merchandise protection standards.
• Demonstrate integrity and honesty, safeguarding confidential information, cash, credit card information, and merchandise.
• Follow all Mark-Out-of-Stock (MOS) policies, including identification, processing, and notification for approval of disposals.
• Follow all policies and procedures concerning cash, check, charge card, and refund transactions.
• Maintain a high level of awareness and accuracy when handling bankable tenders.
• Demonstrate a sense of urgency to efficiently perform their role and maximize productivity.

Requirements & Tech Stack

• Basic mathematical calculations commonly used in retail environments.
• Ability to use all Store equipment, including PDTs, registers, and PC as required.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• For Stockroom shifts: Ability to regularly push, pull, and lift more than 20 pounds.

Qualifications

• Ability to effectively communicate with customers, associates, and store leadership in a friendly, respectful, cooperative, and pleasant manner.
• Ability to occasionally push, pull, and lift more than 25 lbs.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.