Economic Service Worker Trainee
WV Department of Human Services
Kanawha County, WV2–1 yrs14m agovia LinkedIn
About the Role
- Perform in a training role learning the methods of processing benefit applications.
- Determine eligibility for, and manage, a caseload for economic assistance including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers.
- Learn to adeptly use department software to administer to a demanding caseload.
- Comprehend and adhere to complex policy regarding eligibility and issuance of benefits.
- Learn to conduct interviews with clients.
- Train how to analyze financial and social information.
- May obtain repayment for economic assistance issued erroneously.
- Perform related work as required.
Requirements & Tech Stack
- Department software
Qualifications
- High school diploma or the equivalent.
- Two (2) years of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public and evaluating the data against established standards and guidelines OR two (2) years of full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work.
- Substitution: Successful completion of coursework at a regionally accredited college or university may substitute for the required experience at the rate of one (1) year experience for every thirty (30) credit hours of education.
- A valid driver's license may be required.