Pediatric, MEDICAL RECEPTIONIST

Job Title: Pediatric - MEDICAL RECEPTIONIST

Location: Lansing, MI

Key Responsibilities

• Performs a variety of clerical duties.
• Identifies and troubleshoots technology failures and handles computer downtime.
• Independently aids Caregivers, including daily rounding and delivering necessary office supplies.
• Operates and utilizes office equipment and software applications, including Word, Excel, PowerPoint, Copy/fax Machine, and answering and directing phone calls.
• Communicates with patients, families, members of the health care team, and others in a professional, diplomatic, and empathetic manner.
• Coordinates as needed with Homecare, LTACH, Mental Health Services, sub-acute rehab, hospice, Human Arc, DME suppliers, and maintains DME asset location for Patient Support Services.
• Assists with compiling the necessary supportive documents required for patients transitioning to a different site of care.
• Responds in accordance with the appeal process as it relates to Medicare & Medicaid.
• Faxes Children Specialized Health Care Services and Early On applications as needed, SSI packets, and maintains handouts for families.
• Maintains and updates contact information for available community resources.

Requirements & Tech Stack

• BLS - preferred
• High school diploma, GED, or successful completion of 12 grades combined with continued enrollment in an early college program.
• Associates degree in Business or related field - preferred
• Clerical skills necessary to perform data entry, prepare reports, and tabulate routine data.
• Interpersonal skills for effective communication.
• Knowledge of basic medical terminology, health insurance, policies, or procedures.
• Ability to view a computer CRT for prolonged periods.
• Ability to respond to and prioritize multiple requests and variable degrees of unpredictness requiring adaptability in work activities.
• Demonstrated working knowledge of computer applications/software, including Epic and keyboard functions.
• Demonstrates ability to use a keyboard as may be required to perform the essential duties of the job.
• Proficient with Microsoft Outlook, Word, Excel at the beginner level.

Qualifications

• Minimum of 6 months previous secretarial experience.