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Call Center Specialist
MOTIVZ BUSINESS SOLUTIONS PRIVATE LIMITED
Indore, Madhya Pradesh, IndiaFresher1h agovia LinkedIn
Job Title: Call Center Specialist
Company: MOTIVZ BUSINESS SOLUTIONS PRIVATE LIMITED
About the Role
The Call Center Specialist will handle outbound calls and respond to customer inquiries, providing accurate information about the service offered, which will be related to virtual currency trade. This is a full-time, on-site position based in Indore.
Key Responsibilities
- Handle outbound calls.
- Respond to customer inquiries.
- Provide accurate information about the product offered (virtual currency trade).
- Follow call scripts and quality guidelines.
- Maintain customer records.
- Meet individual and team performance targets.
- Coordinate with supervisors and team members.
Requirements & Tech Stack
- Computer Literacy: Basic typing proficiency and ability to work with standard office and call center software.
Qualifications
- Customer Support and Customer Service skills: Focus on empathy, problem-solving, and service quality.
- Communication skills: Clear spoken English/Hindi and active listening abilities.
- Prior call center or customer-facing experience (beneficial).
- Ability to work in rotational shifts (beneficial).
- Good time management (beneficial).
- High school diploma or equivalent.