Associate Field Service Engineer

About the Role

This position is part of the Service Organization, located in the greater Harrisburg Area, and will be fully remote. The role reports to the Service Manager and is responsible for ensuring optimal performance of Beckman Coulter equipment within the Chemistry/Immunoassy/Automation product lines.

Key Responsibilities

• Under moderate direction, complete troubleshooting, installation, validation, preventative maintenance, modifications, and service repair needs on Beckman Coulter equipment.
• Provide excellent and efficient service to Beckman Coulter’s customers.
• Provide technical training on products.
• Maintain accurate customer service logs and internal service records.
• Order repair parts and adhere to cycle times.
• Utilize business systems such as OBI, Sales Force, and SharePoint for Service Call Planning and advancing team goals.
• Engage with both internal and external stakeholders, understanding and meeting their unique needs.

Requirements & Tech Stack

• Associate degree or equivalent military experience.
• 0–1-year experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation.
• Hold a current valid driver’s license and good driving record over the last three years.
• Ability to travel within an assigned geography and periodic travel to other areas/overnight.
• Ability to lift, lower and carry up to 50 lbs. unassisted.
• Ability to frequently bend, stoop, twist, turn, crouch/crawl, push/pull, and sit/stand for extended periods.
• Ability to reach at, above and below shoulder level, flex/extend neck, and have good hand and finger dexterity.

Qualifications (Potential Plus)

• 2+ years’ experience in troubleshooting, installation, validation, preventative maintenance, modifications, and/or service repair.
• Developing positive business relationships with internal and external stakeholders.
• A technical college major such as biomed, engineering, or related.

Compensation & Benefits

• Hourly range: $34.00 - $36.50 / hour.
• Eligible for bonus/incentive pay.
• Comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.