Customer Excellence Analyst

About the Role

The Customer Excellence Analyst plays a key role in supporting the Retail Pre-Sale Customer Excellence functions. This position serves as the strategic lead for customer bids, supports product costing processes, and manages key customer-facing operations across retail markets. The role is highly cross-functional, working closely with Sales, Finance, Supply Chain, and Marketing to ensure seamless customer execution and best-in-class service.

Salary Range: $65,000 - $80,000 plus bonus

Candidates should be comfortable with an upcoming relocation to Madison, NJ in Q1 of 2027.

Key Responsibilities

• Strategic Lead on Bids

• Owns, organizes, and delivers the end-to-end bids process for assigned retail customers.

• Partners with Sales, Finance, Supply Chain, and Category teams to gather data, analyze requirements, and prepare complete, competitive bid submissions.

• Ensures all bid timelines, documentation, pricing components, and internal approvals are completed accurately and on schedule.

• Tracks bid outcomes and provides insights for continuous improvement.

• Costing Assistant

• Supports costing exercises for new and existing SKUs, customer-specific programs, and innovation initiatives.

• Collaborates with Costing Team and Sales teams for cost builds and pricing scenarios.

• Reviews product cost models for accuracy and completeness prior to internal alignment.

• Assists in monitoring cost changes and communicates updates to key stakeholders.

• Manage Foreign to Foreign (F2F) Business

• Acts as primary Customer Excellence representative in F2F business.

• Oversees F2F customer item setup, maintenance, and updates within internal systems.

• Coordinates new product introductions, transitions, and discontinuations.

• Supports daily business needs including order flow, issue resolution, deductions research, and service-level monitoring.

• Builds strong customer relationships and ensures high service quality and responsiveness.

• Prepares all necessary documentation to ensure the customer can successfully clear cargo at the foreign port.

Requirements & Tech Stack

• Proficiency in Excel and data-driven reporting.

Qualifications

• Strong analytical and problem-solving skills.
• Effective communication and cross-functional collaboration.
• High attention to detail and ability to manage multiple deadlines.
• Customer-centric mindset with a focus on service excellence.
• Ability to work autonomously and drive processes to completion.