Pharmacy Technician I, Retail

Job Overview

• Location: Fairview Clinics Bloomington, Bloomington MN
• Hours: 48 hours bi-weekly
• Schedule: day/evening, one weekend per month

Key Responsibilities

• Assist the Site Manager/Pharmacist-In-Charge with tasks in the pharmacy.
• Respond to and resolve insurance questions, process prescriptions, and address issues quickly and accurately.
• Provide and promote exceptional customer service.
• Assist in preparing and dispensing medications and supplies.
• Enter new and refill prescriptions in the computer system.
• Work with physician offices to obtain refill requests.
• Handle cash register transactions.
• Receive patient prescriptions.
• Unpack/verify stock-to-invoices.
• Help maintain the pharmacy in proper order.
• Gather appropriate information per department policy when receiving prescriptions.
• Count, pour, and label prescriptions.
• Verify insurance and resolve issues to serve the customer's needs.
• Address third party prescription questions, including prior authorizations, vacation supplies, dose changes, price checks, and drug utilization reviews.
• Process manual prescriptions, including EZ-DME, breast pumps, and Worker’s Compensation, efficiently and accurately.
• Complete special orders to meet customer needs.
• Respond to internal and external customer questions and concerns professionally and with a customer-focused approach.
• Perform administrative duties as assigned by the manager.
• Duties may include scheduling, maintaining pharmacy software and automation systems, bookkeeping activities, onsite training of staff, and acting as a primary resource for problem-solving.
• Assist with identifying and resolving patient-specific medication-related issues under the direction of the Pharmacist.
• Assist in onboarding and training new and current staff on areas of expertise including computer/software, insurance plans and problems, customer service, and other processes.
• Prepare drug therapy for patients accurately and timely in accordance with all legal requirements, regulatory agencies, and Fairview Policy, under the direction of the pharmacist.
• Deliver medications, supplies, and equipment to patient care areas and other clinical areas.
• Assist in maintaining the pharmacy in a clean and well-stocked condition daily.
• Ensure each product has a POS shelf label.
• Assist in inventory control functions.
• Record invoices in department inventory control/invoice records.
• Maintain stock of inventory in assigned areas.
• Receive, unpack, and check incoming stock against invoices and place into inventory.
• Process recalls and returns when necessary.

Requirements & Tech Stack

• Demonstrate comprehensive knowledge of the computer system.
• Utilize the reporting system as necessary.

Qualifications

• Required: Active technician registration with the Minnesota Board of Pharmacy.
• Preferred: Graduate of an approved pharmacy technician program.
• Preferred: 1 year retail and/or pharmacy experience.