Customer Sales & Service Representative

About the Role

This is an opportunity for a Customer Sales & Service Representative to join a global industrial distribution company. The role offers a Monday-through-Friday work schedule, a competitive base salary, incentive opportunities, benefits, paid time off, and tuition reimbursement. The company provides training for those new to industrial distribution.

Key Responsibilities

• Assist customers by phone and in person at our facility.
• Use customer service skills to clarify customer needs, perform research, and recommend parts.
• Focus and drive to meet/exceed monthly sales goals and increase customer satisfaction.
• Process quotes, take orders, and provide post-order service.
• Build ongoing business relationships through repeated contact and consultation.
• Quickly and efficiently provide customers with the right parts and/or solutions, especially during equipment breakdowns.
• On occasion, utilize mechanical aptitude to help solve customer problems or troublesome processes.

Requirements

• Self-motivated with a desire to exceed expectations.
• Strong prioritization and multitasking skills.
• Sense of urgency.
• Pride in verbal and written communication.
• Interpersonal skills and the ability to establish rapport and build solid relationships with a wide variety of customers.
• Attention to detail, accuracy, and multitasking ability.
• Ability to lift up to 50 lbs.

Qualifications & Tech Stack

• 6 months of customer service experience preferred.
• Excellent telephone and written skills, including English grammar.
• Ability and desire to learn new systems and processes quickly.
• Enjoys working with computers, including basic knowledge of Microsoft Office (specifically Outlook & Excel) and comfort with the Google search engine.
• High school diploma or equivalent.
• Valid driver's license and clean driving record (MVR).
• SAP / ERP experience, preferred but not required.
• Some knowledge of industrial distribution products and hydraulics, preferred but not required.
• A sense of humor.

Salary & Benefits

• Base salary and bonus opportunities.
• Health, vision, and dental coverage.
• 401(k) with company match.
• Paid vacation, sick time, and company holidays.
• Tuition reimbursement.
• Personalized training and development program.
• Career development and advancement opportunities.