Call Center Executive
PhoenixEra Business Support Services LLC
About the Role
We are seeking a proactive and highly motivated Customer Enablement Specialist to join our Sales and Marketing team. As the Customer Enablement Specialist, you will be responsible for engaging with leads that come into our Customer Relationship Management (CRM) system, guiding them through the initial stages of the customer journey, and qualifying them for further engagement with our Operations team. Your role is pivotal in creating a positive first impression of our company and laying the foundation for successful customer relationships.
Key Responsibilities
- Lead Engagement: Reach out to leads promptly through phone calls to initiate contact and understand their needs, pain points, and interests.
- Customer Education: Provide relevant information about Zekardo and its services to potential customers, addressing any inquiries they may have.
- Qualification: Assess the potential fit between the lead's requirements and our offerings, ensuring that leads meet the established qualification criteria.
- CRM Management: Accurately document lead interactions, update lead status, and maintain thorough records of all communications within the CRM system.
- Lead Nurturing: Cultivate relationships with qualified leads by providing personalized follow-ups and nurturing them through the initial stages of the sales funnel.
- Collaboration: Collaborate closely with the sales and marketing and operations teams to align on lead management strategies, share insights, and optimize customer engagement processes.
- Customer Focus: Demonstrate a strong commitment to exceptional customer service, ensuring that potential customers have a positive and valuable experience with our company.
About The Company
PhoenixEra Business Support Services is an ISO certified data processing organization based in Navi Mumbai (Maharashtra) and Bangalore (Karnataka). We are involved in Healthcare Solutions, Data Entry, Business Processing, Customer Support and Tech Support. Our activities include Data Processing, Data Conversion, Data Analysis and Data Mining.
Requirements & Tech Stack
- Phone calls
- Customer Relationship Management (CRM) system
- Zekardo services
- Customer service