German Chat and Email Support Executive
I Growh Services LLP
Mumbai, Maharashtra, India1h agovia LinkedIn
About the Role
We are seeking a dedicated German Chat & Email Support Executive to join our team in Thane, Maharashtra. This role is crucial for providing exceptional customer service to our clients in a European-based company.
Key Responsibilities
- Respond to customer inquiries via chat and email in German and English.
- Provide accurate information regarding products and services.
- Resolve customer issues and complaints in a timely manner.
- Maintain a high level of professionalism and customer service.
- Collaborate with team members to improve service delivery.
- Work in rotational night shifts as required.
Requirements & Tech Stack
- Proficiency in German (B2 level or higher).
- Strong command of English.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
Qualifications
- Graduated in German, or hold a diploma in German.
- Previous experience in customer support is preferred but not mandatory.
- Candidates must be willing to work night shifts.