Technical Delivery Manager

Role Profile

A Technical Delivery Manager opportunity to lead and support key technology initiatives within the Financial Crime (FC) Transformation programme. The role operates at the intersection of business, technology, and programme delivery.

Key Responsibilities

• Lead Business and Technology Transformation
• Partner with business, operations, risk, and technology stakeholders to define strategic objectives, business requirements, and delivery outcomes.
• Analyse business processes, operating models, systems, and data flows for optimisation opportunities.
• Lead requirements definition activities, including workshops, process mapping, user story development, and acceptance criteria definition.
• Ensure business requirements are traceable through design, testing, and implementation.
• Drive Delivery Excellence
• Lead end-to-end delivery of complex technology initiatives from discovery through implementation.
• Develop delivery plans, manage dependencies, and ensure alignment across multiple teams and workstreams.
• Identify and proactively manage risks, issues, and delivery challenges.
• Monitor progress and ensure successful execution of programme commitments.
• Champion Agile delivery approaches.
• Build Strong Partnerships
• Act as a trusted advisor to business and technology stakeholders.
• Facilitate alignment across teams with differing priorities.
• Provide clear communication and regular reporting to programme leadership and senior stakeholders.
• Influence decision-making through data-driven insights.
• Lead High-Performing Teams
• Manage, coach, and develop a team of Business Analysts and delivery professionals.
• Create an inclusive environment for growth and performance.
• Support career development and capability building.
• Ensure effective resource allocation.
• Deliver Sustainable Technology Solutions
• Collaborate with architecture, engineering, and product teams to design and implement scalable solutions.
• Support delivery of Financial Crime technology capabilities including onboarding, KYC, CDD, screening, monitoring, and reporting solutions.
• Ensure solutions align with governance, security, data, and regulatory requirements.
• Promote continuous improvement and adoption of standard methodologies.
• Enable Data-Driven Decisions
• Partner with data, reporting, and engineering teams to define information requirements and reporting solutions.
• Support delivery of management information, operational insights, and performance reporting.
• Ensure data quality, integrity, and consistency.

Requirements & Tech Stack

• Financial Services, Risk, Compliance, or Financial Crime domain experience.
• Experience leading large-scale business and technology transformation initiatives.
• Experience leading and developing teams in a people management capacity.
• Experience working with senior stakeholders across business, operations, and technology organisations.
• Proven ability to manage multiple priorities in a complex, fast-paced environment.
• Strong understanding of Financial Crime processes including KYC, Customer Due Diligence, Sanctions Screening, and Transaction Monitoring.
• Excellent business analysis, process improvement, and requirements management capabilities.
• Strong project and delivery management experience, including planning, dependency management, and governance.
• Ability to simplify complex problems and translate business needs into practical technology solutions.
• Strong communication, presentation, and stakeholder management skills.
• Experience working within Agile, Waterfall, or hybrid delivery environments.
• Knowledge of enterprise technologies, data platforms, workflow solutions, and system integrations.

Preferred Qualifications

• Experience delivering Financial Crime technology platforms.
• Professional certifications in Business Analysis, Agile, Project Management, or Product Management.
• Experience working across global teams and multiple time zones.