(USA) Member Specialist

About the Role

Provides member service, maintains the checkout area, resolves member issues and concerns, and promotes Sam's Club products and services.

Key Responsibilities

• Provides guidance and support to members regarding self-service technology.
• Processes member purchases, including payments, returns, refunds, and exchanges according to company policies.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Follows proper procedures for handling merchandise, correcting, and reporting unsafe situations.
• Maintains entrance and exit areas.
• Acknowledges members, verifies membership cards, and identifies member needs.
• Assists members with purchasing decisions and locating merchandise.
• Arranges and organizes merchandise, and zones the area.
• Assists members with transporting items and maintains a safe shopping environment.
• Reviews member receipts and secures/safeguards Sam's Club assets and property by observing and communicating potential criminal activity.
• Maintains required documentation, including paperwork and logs.
• Executes emergency response procedures and ensures compliance with company security and safety practices.
• Assists with training of Member Frontline Services associates on company processes and procedures, teaching new technology and tool functionality, and delivering new program rollout training.
• Provides continuous learning and process improvement opportunities.
• Identifies shrink and damages.
• Complies with company policies, procedures, and standards of ethics and integrity.
• Completes work assignments and priorities by using policies, data, and resources; collaborating with others; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

Qualifications

Minimum Qualifications:

None listed.

Preferred Qualifications:

• Retail experience including operating front-end equipment (e.g., cash register).
• Experience working with mobile retail applications.

Tech Stack

Not explicitly detailed, but includes:

• Self-service technology
• Mobile retail applications
• Front-end equipment (e.g., cash register)