2027 Claim Trainee Program

About the Role

This is a trainee program with a targeted start date of June 2027. After successful completion of a formal training program, this individual contributor position works under close supervision to handle and resolve low complexity commercial claims for a specific line of business.

Key Responsibilities

• Develop a working knowledge of commercial insurance and learn to manage an inventory of low complexity claims by successfully completing a formal training program.
• Follow company protocols to verify policy coverage, gather necessary information, maintain appropriate file documentation and authorize disbursements within authority limits.
• Contribute to customer satisfaction by interacting professionally and effectively with insureds, claimants, and business partners.
• Achieve quality and cycle time standards, providing regular, timely updates and responding promptly to inquiries and requests for information.
• Verify coverage and establish timely and adequate reserves by reviewing and interpreting policy language, estimating potential claim valuation, and following company's claim handling protocols.
• Determine liability and compensability by conducting investigations to gather pertinent information, taking statements from insureds and witnesses, and working with experts to verify claim facts.
• Collaborate with appropriate internal and external partners, suppliers, and experts to facilitate best claim outcomes.
• Authorize claim disbursements within authority limits with manager approval, by determining liability and compensability, negotiating settlements, and escalating to a manager as appropriate.
• Meet or exceed quality standards on every file by following all company guidelines, achieving quality and cycle time targets, ensuring proper documentation, and issuing appropriate claim disbursements.
• Identify and address subrogation/salvage opportunities or potential fraud occurrences by evaluating claim facts and making referrals to appropriate Claim, Recovery, or SIU resources.
• Learn and maintain compliance with state/local regulatory requirements by following company guidelines and staying current on commercial insurance laws, regulations, or trends for the line of business.

Requirements & Tech Stack

• Microsoft Office Suite knowledge.
• Ability to learn business-related software.

Qualifications

• Bachelor's degree preferred.
• 3.0 or higher GPA preferred.
• Demonstrated leadership through prior work experience or participation in extra-curricular activities is a plus.
• Prior corporate internship(s) is preferred.
• Ability to obtain and maintain an Insurance Adjuster License, where applicable.

Skills, Knowledge & Abilities

• Strong desire to develop a wide breadth of knowledge and understanding of the commercial insurance industry, products, and claims practices.
• Good verbal and written communication skills with the ability to demonstrate empathy while providing exceptional customer service.
• Ability to develop collaborative business relationships with both internal and external partners.
• Developing ability to exercise independent judgment, solve problems, and make sound business decisions.
• Analytical mindset with critical thinking skills.
• Strong work ethic, with demonstrated time management and organizational skills.
• Ability to work in a fast-paced, collaborative environment at high levels of productivity.
• Ability to manage multiple priorities and adapt to a changing environment.
• Ability to value diverse opinions and ideas.