Insurance Customer Relations Team Member
State Farm Agent
Houston, TXFresher1h agovia LinkedIn
About the Role
Justin Slaughter State Farm is seeking a detail-oriented, empathetic Customer Relations Representative to support our community and agency growth. This role focuses on resolving customer inquiries, coordinating with the team, and anticipating customer needs to create positive, long-lasting experiences.
Key Responsibilities
- Establish customer relationships and follow up as needed.
- Provide prompt, accurate, and friendly customer service for:
- Insurance availability and eligibility.
- Coverage questions.
- Policy changes and transfers.
- Claim submissions support.
- Billing clarification.
- Use a customer-focused, needs-based review to educate customers on insurance options.
- Communicate clearly and professionally to efficiently meet customer needs and support business growth.
Requirements & Tech Stack
- English and Spanish (Required)
- Property & Causality License (Preferred)
- Life & Health Insurance License (Preferred)
Qualifications
- Dedicated to customer service.
- Ability to effectively relate to customers, answer questions, and anticipate needs.
- Excellent communication skills and comfort coordinating with other team members.
- Proactive problem-solving and attention to detail.
- Ability to acquire your Property and Causality and Life and Health Licenses.
Compensation & Benefits
- Salary plus commission/bonus: $60,000.00 - $100,000.00 per year.
- Growth potential and opportunity for advancement within the office.
- Paid time off (vacation and personal/sick days).
- Health benefits.
- Disability insurance.
- Valuable career-building experience.
Job Type
- Full-time, Permanent.