Call Center Representative
Bocatti Experience
About the Role
Bocatti Experience is a hospitality and events company specializing in catering services, private events, and curated dining experiences. We are committed to delivering excellent customer support and seamless client communication throughout the booking and event process. The Call Center Representative is responsible for handling inbound and outbound customer communications, assisting clients with inquiries, reservations, and service information. This role requires professionalism, strong communication skills, and the ability to provide exceptional customer support.
Key Responsibilities
- Answer inbound calls and respond to customer inquiries professionally
- Make outbound calls for booking confirmations, follow-ups, and client support
- Assist customers with scheduling and booking requests
- Document customer interactions and maintain accurate records
- Resolve basic customer concerns or escalate issues when necessary
- Coordinate with booking, event, and operations teams
- Follow company communication standards and procedures
Requirements & Tech Stack
- Basic computer proficiency and data entry skills
Qualifications
- Previous call center, customer service, or administrative experience preferred
- Strong verbal communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Professional phone etiquette
Schedule: Monday-Friday with occasional weekend support
Shift Length: 6-8 hours
Pay: $17.00 - $26.00 per hour, depending on experience
Benefits: Flexible scheduling, Opportunities to work at various events, Supportive team environment