Call Center Representative

Merixcen

Houston Team

Key Responsibilities

• Handle inbound customer calls in a professional and courteous manner.
• Listen carefully to customer questions and concerns.
• Provide accurate information regarding available services and customer inquiries.
• Assist customers with routine issues and requests.
• Identify appropriate solutions and take the necessary steps to resolve customer concerns.
• Meet established customer service and quality expectations.
• Work collaboratively with team members and supervisors.

Qualifications

• High school diploma or equivalent.
• Strong verbal communication and active listening skills.
• Professional and customer-focused attitude.
• Good problem-solving abilities.
• Comfortable learning new computer-based systems.
• Reliable attendance and strong work ethic.
• Ability to work effectively in a team environment.
• English/Spanish bilingual skills are a plus.