Claims Administrative Assistant

Key Responsibilities

• Application Quality Control: Review incoming paper benefit applications (e.g., CA SDI DE 2501, federal disability, and cash assistance packets) to ensure all required fields are complete and legible before submission.
• Drafting & Pre-Screening: Guide applicants through a "practice draft" process using photocopied forms to eliminate errors, cross-checks, and inconsistencies before transferring data to official scannable documents.
• Document Management & Ink Standards: Handle physical documents with precise attention to detail, ensuring compliance with automated scanning requirements (such as black ink enforcement, avoiding white-out, and protecting scannable-ink integrity).
• Secure Mailing Logistics: Manage the secure dispatch of vital records and applications utilizing Certified Mail with Return Receipt Requested; maintain rigorous physical and digital tracking logs as legal proof of delivery.
• Record Keeping: Create and maintain exact, organized photocopies of all multi-part application packets, physician certifications, and identity verifications prior to mailing.

Qualifications

• Strong Administrative Assistance and Clerical Skills to manage documentation, data entry, filing, and general office tasks.
• Professional Phone Etiquette and clear Communication skills for interacting with clients, vendors, and team members.
• Experience or exposure to Executive Administrative Assistance for supporting leadership with scheduling, correspondence, and basic reporting.
• Ability to work accurately with claims-related information, maintain confidentiality, and follow established procedures and guidelines.
• Proficiency with common office software (e.g., MS Office Suite), basic computer literacy, and comfort learning new systems.
• Strong organizational skills, attention to detail, and ability to prioritize tasks and meet deadlines.
• High school diploma or equivalent required; additional coursework or experience in administration, insurance, or business is beneficial.
• Previous experience in an administrative or office support role, especially in claims, insurance, or professional services, is preferred.