Tier 2 Managed IT Services Field Technician
Pacific Office Automation
Beaverton, ORFresher56m agovia LinkedIn
About the Role
Pacific Office Automation is seeking a Managed IT Services Field Technician to join their growing field services team in Beaverton, OR. This is a field-based position combining technical problem-solving with direct customer engagement.
Key Responsibilities
- Respond to onsite service requests for desktops, laptops, printers, and network infrastructure.
- Troubleshoot and diagnose IT issues across Windows, macOS, and multi-site networking environments.
- Support customers via phone, email, and ticketing systems to gather information and provide status updates.
- Work closely with the MITS Service Desk team, field leadership, and customers to resolve technical issues efficiently.
- Document troubleshooting steps, solutions, and outcomes in the ConnectWise ticketing system.
- Meet Service Level Agreements (SLAs).
- Maintain professional communication and a strong customer service mindset during every site visit.
- Contribute to a collaborative, growing, and dynamic department with a focus on customer success.
- Perform onsite equipment handling and installation as needed (ability to lift/carry up to 50 lbs).
- Identify opportunities for process improvements and share findings with the technical team.
Requirements & Tech Stack
- Strong problem-solving ability and a genuine passion for technical troubleshooting.
- Excellent written and oral communication skills.
- Ability to work in a fast-paced, customer-focused environment.
- Reliable transportation to service multiple customer locations across the area.
- Willingness to learn and grow with new technologies.
- Windows 10/11, Windows Server, or macOS environments.
- Ticketing systems and remote support tools.
Qualifications
- Associates degree in IT, Computer Science, or related field (preferred).
- Prior experience in field IT support, desktop support, or Help Desk roles (preferred).
- Knowledge of networking concepts (VPN, routing, TCP/IP, network analysis tools) (preferred).
- Familiarity with VOIP technology or IP telephony systems (preferred).
- IT certifications such as CompTIA A+, CompTIA Network+, Microsoft MD-102 (preferred).