OKTA-JAMF Support Engineer

About the Role

Assetze is looking for a skilled and proactive IT Support Engineer to join our team in Bengaluru.

Key Responsibilities

• Provide technical support and troubleshoot hardware, software, and IT system issues.
• Manage identity and access management using Okta, OAuth, and SAML.
• Develop and maintain IT workflow automations using Okta and ticketing tools.
• Support system administration and day-to-day IT operations.
• Manage user accounts, access permissions, and system configurations.
• Handle and resolve support tickets within defined timelines.
• Collaborate with management and internal teams to identify and resolve technical issues.
• Identify opportunities to improve IT processes through automation.

Requirements & Tech Stack

• Experience in technical support, troubleshooting, and help desk support.
• Hands-on experience or working knowledge of Okta, OAuth, and SAML.
• Knowledge of workflow automation using identity management and ticketing tools.
• Understanding of IT operations and system administration.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively within a team.

Preferred Qualifications

• Experience with Okta and Jamf.
• Familiarity with Google Workspace (G Suite), macOS, and Freshservice.
• A proactive mindset with a strong willingness to learn.
• A practical, figure-it-out attitude toward resolving technical challenges.
• Ability to work effectively with management and cross-functional teams.