Customer Support, Voice Process

Role: International Customer Support (Voice Process)

Company: Infosys BPM

Location: Kolkata

Mode: 100% Work from Office

Type: Full Time

Shifts: Night Shifts | Rotational Week Offs

Key Responsibilities

• Handle international customer interactions via voice support.
• Resolve queries with empathy and professionalism.
• Build customer rapport through active listening.
• Deliver solutions by navigating internal systems.
• Adapt quickly to tools, technologies, and evolving processes.

Requirements & Tech Stack

• International Voice Support experience.
• Excellent English communication skills (Speak / Read / Write).
• Strong customer handling abilities.
• Willingness to work night shifts.
• Ready for Work From Office (WFO).
• Understanding of basic processes & workflows.
• Quick learner, tech-savvy, and adaptable.
• General Skills: Strong communication & soft skills, customer-centric & empathetic approach, professional call handling.

Qualifications

• Any Full-Time Graduate (15 years of education).

Walk-In Details

• Date: 23rd & 30th October 2026
• Time: 10:00 AM - 01:00 PM
• Venue: Infosys Limited, Plot No IIIG/2, P.S-New Town, Kolkata - 700135 (Hatisala)

Registration Process (Mandatory)

• Candidate ID & SHL Test (AMCAT ID) are required for the interview.
• Candidate ID Registration:
• Visit: https://career.infosys.com/joblist
• Click "Register", provide details, and submit.
• Your Candidate ID (100XXXXXXXX) will be generated and sent to your registered email.
• SHL Test (AMCAT ID) Registration:
• Use this link: https://amcatglobal.aspiringminds.com/?data=JTdCJTIybG9naW4lMjIlM0ElN0IlMjJsYW5ndWFnZSUyMiUzQSUyMmVuLVVTJTIyJTJDJTIycGFydG5lcklkJTIyJTNBJTIyNDE4MjQlMjIlMkMlMjJhdXRoa2V5JTIyJTNBJTIyWm1abFpUazFPV1JsTnpJeU1HVTFObU5qWWpRNU5HWTFOVEU1Wm1JeE16TSUzRCUyMiUyQyUyMmlzTVVMJTIyJTNBdHJ1ZSUyQyUyMnVzZXJuYW1lJTIyJTNBJTIydXNlcm5hbWVfVTd5YjdKQ2VJMGpCZTUwN0QlMjIlMkMlMjJwYXNzd29yZCUyMiUzQSUyMnBhc3N3b3JkJTIyJTJDJTIyaXNBdXRvbG9naW4lMjIlM0ExJTJDJTIyZGlzYWJsZUF1dGglMjIlM0FmYWxzZSUyQyUyMnJldHVyblVybCUyMiUzQSUyMiUyMiU3RCUyQyUyMnJlZ2lvbiUyMiUzQSUyMlVTJTIyJTdE
• Click "Start New Test" and follow instructions.
• Select Customer Service when prompted for a unit.
• Upon completion, note your AMCAT ID (15 Digit) from the top right corner.

Interview Mode: Walk-in

• Attempt all questions in the SHL Assessment app.
• Use a quiet environment and a headset/headphones for clear communication.
• Do not switch screens during the assessment.
• Assessment cleared candidates will proceed to the Ops round.
• Malpractice will result in disqualification.