Administrator, BXT

Key Responsibilities

• Demonstrate Bias for action by timely completing assigned benefits processes with 100% accuracy.
• Demonstrate Customer obsession by addressing employee queries received via email or tickets with SLA and providing accurate resolutions.
• Demonstrate Ownership by highlighting potential risk issues and challenges that may cause impact to employees.
• Demonstrate Ownership by reviewing process documentation and making updates on a regular basis.
• Provide required support to SME/Team lead for data dives and benefits stats reporting.
• Liaise with internal stakeholders (support teams like Payroll, Employee resource center, Exits, Onboarding team) and external stakeholders (Insurance vendors) for resolving employee queries and completing administrative processes.
• This is a contract role for 12 months.

Requirements & Tech Stack

• Microsoft Office products and applications

Qualifications

• Bachelor's degree or equivalent.
• Experience in confidential environments.
• 6+ months of human resources experience.
• 6+ months of customer service experience.
• 6+ months of Microsoft Office products and applications experience.
• Preferred: 1+ years of human resources experience.
• Preferred: 1+ years of customer service experience.
• Preferred: 1+ years of Microsoft Office products and applications experience.