Any Graduates S&F Order Management(Order to Cash)

Job Title: Senior Process Executive - Order Management (Order to Cash)

Company: Infosys BPM

Job Location: Bangalore

Key Responsibilities

• Manage the full order lifecycle, including order entry, modifications, holds management, and deal renewals.
• Address customer queries and concerns efficiently, ensuring a high degree of customer satisfaction.
• Proactively resolve issues to prevent escalations, maintaining seamless communication with customers and stakeholders.
• Ensure all transactions meet quality standards, with zero defects and adherence to policies.
• Ensure accurate and timely billing for orders, with strict attention to detail in the invoicing process.
• Engage with cross-functional teams to ensure smooth order processing and timely resolution of issues.
• Adhere to all internal processes, quality guidelines, and SLAs, ensuring no compliance gaps.
• Work with ERP and CRM systems (e.g., SAP, Oracle) along with MS Office applications to manage order and process documentation.
• Identify process gaps and suggest improvements for efficiency and better customer experience.
• Be adaptable to working across various shifts, ensuring 24/7 operational support.

Requirements & Tech Stack

• ERP/CRM tools: Proficient in SAP, Oracle or similar.
• MS Office applications: Excel, Word, PowerPoint.

Qualifications

• Education: Any Graduate/Postgraduate.
• A certificate in Supply Chain Management or related fields is a plus.
• Experience: Minimum of 1 year in Order Management and Order-to-Cash processes in a BPM environment, with experience in international business settings.
• Communication Skills: Excellent verbal and written communication skills.
• Problem-Solving Abilities: Strong problem-solving skills.
• Customer Focus: A customer-first attitude with an ability to handle complex and sensitive queries professionally.
• Attention to Detail: Meticulous attention to detail.
• Shift Requirements: Flexibility working in various shifts, including night shifts, with a 100% work-from-office arrangement.
• Notice Period: Immediate Joiners only to 15 days.

Walk-In Drive Details

• Dates: 27th & 28th Oct 2026 (Tuesday & Wednesday)
• Time: 09:30 AM till 12:30 PM
• Venue: Infosys Limited, Gate NO-1 No. 40/P-41/P, Electronic City Phase 2, Industrial Area, Konappana Agrahara, Bangalore 560100.
• Landmark: Sunik Industries

Documents to Carry

• 2 sets of updated CV (Hard Copy).
• Face Mask.
• PAN Card or Passport / Aadhaar card for Identity proof (Mandatory for assessment).
• Graduation completion certificate and mark sheets for onboarding.
• Earphones or headphones for in-person interviews.

Important Notes

• Please register your application before attending the walk-in and mention the Candidate ID on top of the Resume.
• Post 11:30 AM, entry will not be allowed.