Welcome Center Coordinator

About the Role

The Welcome Center Coordinator is a full-time, year-round position located at the District Office. This role manages the efficient day-to-day operations of the Welcome Center, providing responsive, courteous, and customer-focused support to students, families, staff, and community members. The Coordinator ensures individuals receive accurate information, timely assistance, and a welcoming experience while connecting them with necessary district resources and services.

Key Responsibilities

• Welcome Center Management & Family Support
• Manage communication between families and the district regarding enrollment and other critical engagement touchpoints.
• Coordinate with the District Office Clerical to address visitor needs, resolve inquiries, and connect individuals with appropriate district resources and services.
• Provide accurate information on district services, programs, enrollment procedures, and available resources.
• Maintain a positive and organized Welcome Center area.
• Manage district donation resources and general supplies/resources for families through designated partners.
• Develop and coordinate outreach strategies with community partners, preschools, daycare providers, and other key community stakeholders to strengthen recruitment, enrollment, and family engagement.
• Partner with district Cultural Family Liaisons to ensure positive experiences for families.
• Distribute flyers and posters locally at designated partner sites.
• Maintain confidentiality when handling student, family, and district information.
• Collaborate with the Assistant Superintendent, Director of Communications, and Building/Department Leaders on student enrollment needs.
• Evaluate family and community engagement practices, identify barriers to participation, and recommend strategies to improve family access, engagement, and connection to district programs and services.
• Manage and track enrollment numbers, aligned with district projections, with measurable results reported frequently.
• Work with the District MARSS Coordinator to ensure new families are entered appropriately and meet all documentation requirements.
• Engagement & Events
• Coordinate engagement, recruitment, and enrollment initiatives for new E-12 students throughout the year, aligning with district priorities.
• Coordinate Pearson Early Learning Center early childhood screening outreach and registration, and general ECFE program awareness using established communications resources.
• Prepare assigned department reports and advanced spreadsheets.
• Attend quarterly meetings with the Director of Instructional Technology and Director of Communications & Strategic Development.
• Distribute and maintain a supply of family engagement materials to schools and on the district's digital portal.
• Manage outbound engagement efforts as assigned by District Communications.
• Attend meetings and workshops as required.
• Support daily office operations and help maintain efficient workflows.
• Serve as a member of the District's Rapid Response Team training.
• Coordinate assigned special projects, events, and district initiatives, including planning, implementation, and evaluation of outcomes.
• Manage and attend six (6) annual events (after-hours, typically 2-4 hours each, between 4:00 PM - 9:00 PM). Event dates are subject to change and include:
• Shakopee Community Education Vehicle Fair (August)
• Shakopee Public Schools Kindergarten Information Session (December)
• Pearson Early Learning Center Family Fun Fest (January)
• 8th Grade Academies of Shakopee Visit, Saber Showcase (January/February)
• Shakopee - Journey Through Middle School (April)
• City of Shakopee Picnic with the Police (June)

Requirements & Tech Stack

• Skills:
• Excellent customer service skills.
• Strong interpersonal skills and an ability to build relationships and work with many types of people and cultures.
• Advanced computer skills and ability to learn and adapt to new technologies easily.
• Ability to vary the sequence of duties and handle multiple tasks at once while dealing with interruptions.
• Excellent oral and written communication skills.
• Ability to build positive relationships and communicate professionally and respectfully with the public, colleagues, and administrators.
• Ability to provide attention to detail.
• Ability to exercise confidentiality in handling information.
• Flexibility and a willingness to undertake a variety of tasks.
• Ability to consistently meet deadlines with work product accuracy.
• Ability to independently prioritize responsibilities, evaluate operational issues, exercise judgment, and determine appropriate courses of action.
• Other Requirements:
• Flexible schedule to accommodate annual events.
• Standard Welcome Center guest business hours are 8:00 AM - 4:00 PM.
• Position is year-round and salaried; time is expected to be spent outside of guest business hours to accurately perform job duties and may include nights and weekends on select dates.

Qualifications

• A bachelor's degree is required.
• A combination of education and related experience will be considered.
• Multilingual and able to think and function effectively with more than one culture preferred.
• Bilingual strongly preferred (oral - Spanish or Somali).

Salary

$42,720 - $91,000 annually

Typical hiring range: $50,000 - $65,000, based on experience and qualifications