Associate Claims Adjuster, Commercial Automobile

About the Role

Under direct supervision, the Associate Claims Specialist develops the knowledge and skills needed to conduct thorough investigations, make decisions about liability/compensability, evaluate losses, negotiate settlements, and manage an inventory of commercial property/casualty and disability claims. This is achieved through a comprehensive training program, one-on-one mentoring, and on-the-job training. The role involves providing service to policyholders/customers on mid-sized and/or large commercial accounts.

This is a hybrid position. Candidates within 50 miles of select offices are expected in-office Twice a Month.

Key Responsibilities

• Investigates new claims by reviewing first reports of loss and supporting materials.
• Determines the best first point of contact (claimants, customers, witnesses, etc.) to gather information regarding injuries or loss.
• Refers tasks to auxiliary units as necessary and posts files accordingly.
• Establishes action plans based on case facts, best practices, protocols, jurisdictional issues, and available resources.
• Manages an inventory of property/casualty and disability claims (e.g., workers' compensation, general liability, commercial automobile, property, group benefits).
• Evaluates compensability/liability and losses.
• Negotiates settlements within prescribed limits.
• Establishes accurate loss cost estimates using available resources, special service instructions, and market protocols.
• Confirms or denies coverage based on facts obtained during the investigation.
• Advises policyholders as to the proper course of action.
• Makes effective use of loss management techniques (e.g., Immediate Contact Plan, L9 check, Disability Management, open-end release, first call settlements) and other resources.
• Updates files and provides comprehensive reports as required.

Requirements & Tech Stack

• Commercial Automobile claims focus.
• Proficiency in handling property/casualty and disability claims.

Qualifications

• Effective interpersonal, analytical, and negotiation abilities.
• Ability to provide information in a clear, concise manner with an appropriate level of detail.
• Demonstrated ability to build and maintain effective relationships.
• Demonstrated success in a professional environment; success in a customer service/retail environment preferred.
• Effective analytical skills to gather information, analyze facts, and draw conclusions.
• Knowledge of legal liability, insurance coverage, and medical terminology is helpful, but not mandatory.
• Licensing may be required in some states.
• A bachelor's degree or equivalent is normally acquired for the analytical skills required.

As part of the application process, you'll complete an assessment related to the skills needed for this role — please allow approximately 35 minutes, although there is no time limit.