Customer Service Representative
Community Choice Financial Family of Brands
Kennesaw, GAFresher1h agovia LinkedIn
About the Role
As a Customer Service Representative (CSR), you will help people access financial solutions and process transactions. This is a dynamic entry-level position with hands-on training, coaching, and development opportunities.
Key Responsibilities
- Connect with customers to cultivate lasting relationships.
- Review, validate, and process customer transactions with accuracy.
- Maximize customer success by offering personalized financial services.
- Enter and maintain customer information into a Point of Sale (POS) system.
- Build new business by completing daily call campaigns.
- Assist in customer account management and collections.
- Perform duties outside of the office, including vehicle appraisals and store errands.
- Maintain internal and external store appearance and cleanliness.
- Maintain office security protocols and conduct proper opening and closing procedures.
- Uphold compliance with Company policies and procedures, and relevant laws.
- Engage in ongoing training and stay current on product and process changes.
- Work efficiently in a dynamic and fast-paced environment, navigating multiple tasks.
- Conduct additional tasks as directed by leadership.
- Maintain a full-time work schedule with regular, in-person attendance, including weekends.
Requirements & Tech Stack
- A high school diploma or equivalent.
- Excellent verbal and written communication skills, plus professional demeanor.
- Meticulous attention to detail and ability to accurately enter data.
- Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
- Must be at least 18 years of age (19 in Alabama).
- Valid driver's license, auto insurance, and personal vehicle for workday use (mileage compensated).
- Background check required.
- Ability to meet physical demands including standing up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls like a keyboard.
Qualifications
- Check cashing, document verification, and/or money order processing experience is preferred.
- Prior cash handling, cash drawer/vault management experience is preferred.
- Bilingual (English/Spanish) is a plus and may be required for certain locations.