Medical Assistant Resource Team

Key Responsibilities

• Adhere to Medical Assistant scope of practice, follow all policies and procedures, and maintain training and competency based on area of specialty when providing patient care.
• Perform rooming/visit tasks such as vital signs, medication reconciliation, medical history, health maintenance, allergy review, and screenings (depression, suicide, falls, social drivers of health, etc.).
• Assist provider with or perform procedures as ordered.
• Perform lab-related duties such as venipuncture, specimen collection/labeling/packing, preparation of lab orders/requisitions, and results tracking.
• Perform Point of Care testing (POCT) per standing order/provider order.
• Complete Clinical Laboratory Improvement Amendments (CLIA) approved waived laboratory tests and practice-specific diagnostic testing in adherence to CLIA standards.
• Administer medications and vaccines safely following the rights of medication administration.
• Perform other duties as assigned such as medication refills, insurance authorizations, safety/regulatory log completion, patient messaging, medication/supply ordering, appointment scheduling, and referrals.
• Be cross-trained to perform duties relevant to specialty or clinic practice within the scope of the Medical Assistant.
• Demonstrate effective and timely communication, teamwork, and appropriate escalation.
• Maintain a clean work environment, ensuring instruments and equipment are cleaned appropriately.
• Ensure equipment and supplies are in working order, and areas are appropriately stocked.
• Demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served.
• Demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret appropriate information to identify each patient's age-specific needs.

Requirements & Tech Stack

• High School Diploma or GED required.
• Proficient computer skills including keyboarding, navigation within a Windows operating system, and use of electronic mail with exposure to electronic medical records systems.
• Ability to perform routine and complex technical skills within the Medical Assistant scope of practice after demonstrated competency.
• Excellent communication and interpersonal skills; ability to develop rapport and maintain positive, professional relationships with a variety of patients, team members, and physicians.
• Demonstrates customer service skills that support a positive patient experience.

Education & Certification/Licensure Specifics

• Greater Charlotte:
• Completion of an accredited Medical Assistant program or completed structured military training (clinical in nature per DD214) in lieu of a formal medical assistant program or EMT.
• Current American Heart Association (AHA) BLS certification.
• Successful completion of Atrium Health’s competency assessment.
• IL/WI Divisions:
• Completion of an accredited or approved program in Medical Assistant, or 2 years of verifiable full-time experience as a Medical Assistant within the last 5 years.
• Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 45 days unless department leader has determined it is not required.
• Wake Forest:
• Completion of an accredited Medical Assistant program or completed structured military training (clinical in nature per DD214) in lieu of a formal medical assistant program or EMT.
• Current American Heart Association (AHA) BLS certification.
• American Association of Medical Assistants (AAMA), American Medical Technologists (AMT), American Allied Health (AAH), National Healthcare Worker's Association (NHCWA), National Health Career Association (NHA), (MCMA), National Association for Health Professionals (NAHP), National Registry of Medical Assistants (NRMA).
• Pediatric Emergency Assessment, Recognition, and Stabilization (PEARS) may be required within 1 year in select areas.
• Successful completion of Atrium Health’s competency assessment.
• Floyd & Navicent:
• Completion of an accredited or approved program in Medical Assistant, or 2 years of verifiable full-time experience as a Medical Assistant within the last 5 years.
• Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 45 days unless department leader has determined it is not required.

Physical Requirements and Working Conditions

• Must sit, stand, walk, lift, squat, bend, twist, crawl, kneel, climb, and reach above shoulders throughout the workday.
• Ability to lift 35 pounds without assistance. For patient lifts over 35 pounds, or when the patient is unable to assist with the lift, patient handling equipment is expected to be used with at least one other team member when available.
• Unique patient lifting/movement situations will be assessed on a case-by-case basis.
• Must have functional speech, vision, hearing, and touch with the ability to use fine-hand manipulation skills.
• Will be exposed to mechanical, electrical, chemical, blood and body fluids on a frequent basis.
• Required to wear protective clothing and equipment as needed.
• Operates all equipment necessary to perform the job.