Guest Services Associate, Kauai Coast Resort

About the Role

As a Guest Services Associate at Kauai Coast Resort at Beach Boy, you will play a vital part in making guests’ vacations memorable from registration to checkout. Your friendly welcome, excellent service, and contagious smile will extend hospitality with heart in everything you do.

Key Responsibilities

• Bring smiles to guests from around the world by providing warm welcomes.
• Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
• Process cash and credit card transactions strictly following established procedures.
• Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
• Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
• Reserve and confirm reservations for individuals and/or groups.
• Provide guests with room rate quotes.
• Respond to guest inquiries and concerns as quickly and completely as possible.

Requirements & Tech Stack

• Professional appearance and a positive, can-do attitude.
• Excellent communication skills with the ability to read, write and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask and work in a fast-paced environment.
• Strong attention to detail and organization skills.
• Basic computer and office skills.

Shift: Availability required for 12:00 PM - 8:30 PM and 1:30 PM - 10:00 PM shifts.

Note: No relocation assistance or housing is provided.

Compensation

• Generally starting at $21.50 - $21.50 per hour.