Telecaling

About the Role

This is a full-time remote role for a Telecalling professional.

Key Responsibilities

• Make outbound and take inbound calls to existing and potential customers.
• Provide product information and respond to inquiries in a clear and courteous manner.
• Follow up on leads.
• Support sales and customer service teams.
• Maintain accurate records of calls and customer interactions in the company’s systems.
• Meet call targets.
• Update customer databases.
• Collaborate with internal stakeholders to ensure prompt resolution of issues and a positive customer experience.
• Adhere to call scripts, communication standards, and data privacy guidelines.

Qualifications

• Strong verbal communication and active listening skills.
• Customer service and relationship-building skills.
• Basic computer literacy and data entry skills.
• Time management and organizational skills.
• Problem-solving skills and a professional, calm demeanor.
• Previous experience in telecalling, telesales, or a call center environment is preferred, especially within retail, luxury, or jewelry sectors.
• Ability to work independently in a remote setup with reliable internet connectivity and a quiet workspace.
• Minimum high school diploma; a bachelor’s degree in business, communications, or a related field is an advantage.