GSA, F&B

About the Role

Join a hotel that is a member of the Accor network.

Key Responsibilities

• People Management
• Respond to customer queries, resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Attend to guest complaints, requests, or inquiries regarding food and services.
• Establish and maintain seamless co-ordination and co-operation with all departments to ensure maximum cooperation, productivity, morale, and guest service.
• Financial Management
• Identify optimal, cost-effective use of resources and educate the team on the same.
• Operational Management
• Responsible for the set up of all operating equipment and inspect linen and condiments before service.
• Be familiar with all dishes on the menu.
• Ensure clearance of all soiled chinaware, glassware, and silverware from guest tables and re-set the table for the next arrival.
• In the absence of the Food & Beverage Team Leader, take guest orders and advise guests on special menu options.
• Be familiar with the property layout, fire exits, and elevator locations.
• Report any equipment malfunction, emergency situations, or suspicious persons to the Food & Beverage Team Leader.
• Ensure that breakage, pilferage, and spoilage are kept to a bare minimum.
• Occupational Health & Safety
• Safeguard your health and safety, and the health and safety of others, in the workplace.

Qualifications

• Diploma or Degree in Hotel Management / Hospitality or an equivalent qualification.
• 0–2 years of experience in Food & Beverage Service; freshers may also apply.

Additional Information

• Good communication and interpersonal skills.
• Knowledge of food and beverage service standards, table setup, and guest handling.

Note: May be required to stay back or work extended hours, or do night shifts/be flexible with shifts as per departmental/hotel requirements.