Senior Technical Process Executive

Infosys BPM

Key Responsibilities

• L1 Service Desk support.
• Active Directory administration: user creation, removal, modification, password resets, access provisioning.
• MFA reset.
• Azure portal activities: group access, B2B Guest Account Management.
• O365 Exchange Admin access for Shared Mailbox (SMB), Distribution List (DL), Conference Room (CR), User Mailbox.
• BitLocker recovery.
• Endpoint security support.

Requirements & Tech Stack

• Strong understanding of:
• Windows OS
• Office 365
• Outlook
• Teams
• Active Directory & Azure AD
• Network basics (VPN, TCP/IP, DNS)
• Experience in ITSM tools (ServiceNow preferred).
• Minimum 18 months of work experience in Active Directory (user creation, removal and modification, password resets, access provisioning), MFA reset, and Azure portal activities like group access, B2B Guest Account Management, O365 Exchange Admin access for Shared Mailbox (SMB), Distribution List (DL), Conference Room (CR), User Mailbox etc., and BitLocker recovery and endpoint security support.

Qualifications

• Graduate.