Employee Service Center Specialist

About the Role

The Employee Service Center is a team of HR professionals dedicated to supporting current, former, and future Koch employees across APAC and EMEA. We collaborate daily through calls, chats, and self-service tools to deliver timely and effective solutions while fostering a culture of continuous learning, innovation, and teamwork.

Key Responsibilities

• Deliver a high-quality employee experience by providing HR support through multiple communication channels.
• Build trusted partnerships with employees, stakeholders, team members, and external vendors to resolve HR-related inquiries.
• Drive continuous improvement by identifying opportunities to simplify, automate, and enhance HR service delivery.
• Leverage diverse perspectives and knowledge networks to solve complex employee issues and improve outcomes.
• Maintain the highest standards of confidentiality, integrity, and stewardship when handling sensitive employee information.
• Create, update, and improve knowledge content using Knowledge Centered Service (KCS) methodology to enable self-service and knowledge sharing.
• Contribute to transformation initiatives by experimenting with new ideas and embracing innovative ways of working.

Qualifications

• Bachelor’s degree.
• Experience supporting customers, employees, or stakeholders in a service-oriented environment.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Experience handling sensitive and confidential information with discretion and professionalism.

Requirements & Tech Stack

• Prior experience in HR Operations, HR Shared Services, Employee Service Center, or HR Support environments.
• Knowledge of Knowledge Centered Service (KCS) methodology or knowledge management practices.
• Strong problem-solving and analytical skills.
• Ability to build collaborative relationships across global teams and stakeholders.
• Demonstrated passion for continuous improvement, innovation, and process simplification.