Specialist, Client Service Management
BNY
Atlanta, GA0–2 yrs1h agovia LinkedIn
About the Role
- Specialist, Client Service Management role within the Wealth Management team.
- Location: Atlanta, GA.
Key Responsibilities
- Provide day-to-day client support to resolve transaction and process-related issues, with guidance as needed.
- Maintain strong client relationships by researching and resolving inquiries efficiently and professionally.
- Respond to client questions via phone, email, and other channels regarding BNY products, services, and procedures.
- Support issue resolution by researching operational or client matters, routing items to the appropriate team, and providing status updates on open issues and closures.
Requirements & Tech Stack
- Bachelor's degree or equivalent combination of education and experience in a related field.
- 0-2 years of experience in an operational area and/or client services.
- Strong client service orientation.
- Excellent communication and interpersonal skills.
- Proven ability to collaborate effectively with cross-functional teams.
- Detail-oriented with strong organizational and problem-solving skills.