Medical Assistant

About the Role

This is a Full-Time (40 Hours Per Week) position for a Medical Assistant in the Podiatry Department at Henry Ford St. John Hospital. Under direct supervision, you will perform administrative and clinical tasks to support patient care.

Key Responsibilities

• Patient Care:
• Greet, escort, and prepare patients for examinations, procedures, and treatments.
• Obtain and record vital signs and patient history in the electronic health record (EHR).
• Prepare, administer, and document medications (oral, parenteral) and immunizations as ordered, following the six rights of medication administration.
• Document care provided during patient visits in the EHR.
• Recognize and respond to emergencies.
• Monitor and respond to patient requests via telephone, In Basket message, and/or My Chart within identified timeframes.
• Enter medication, radiology, and lab orders in the EHR for provider sign-off.
• Discharge patients, providing after-visit instructions as directed.
• Prepare medication refill/request for provider review.
• Diagnostic:
• Collect and transport specimens.
• Perform CLIA-waived tests.
• Perform electrocardiography, respiratory, and other testing based on department needs.
• Perform phlebotomy, including venipuncture and capillary puncture.
• Consultation:
• Serve as a liaison between patients and medical staff.
• Schedule, coordinate, and monitor appointments.
• Schedule outpatient procedures.
• Apply third-party and managed care policies, procedures, and guidelines.
• Obtain insurance pre-authorizations.
• Enter referrals for provider sign-off.
• Quality Assurance:
• Participate in Quality Assessment and Quality Improvement Programs.
• Practice Standard Precautions, including hand washing and disposal of biohazardous materials.
• Apply principles of aseptic and sterile technique.
• Clean instruments and equipment per policies and procedures.
• Comply with all HFHS and departmental specific safety standards.
• Maintain compliance with regulatory standards.
• Instruction:
• Function as a health care advocate.
• Inform individuals of office policies and procedures.
• Inform patients about health maintenance, disease prevention, and treatment plan compliance within the scope of practice.
• Identify community resources for health maintenance and disease prevention.
• Other:
• Uphold goals, policies, procedures, and expectations of Henry Ford Health.
• Support the mission, vision, and values of Henry Ford Health.
• Perform basic clerical duties, including answering the phone, maintaining records, and filing.
• Perform basic materials management functions, including ordering and stocking supplies.
• Assist with maintaining a clean and orderly environment.
• Maintain examination/treatment rooms, including inventory of supplies and equipment.
• Maintain core and applicable specialty competencies.
• Other duties as assigned within scope of practice.

Qualifications

• High school diploma or G.E.D. equivalent.
• Graduate of a Medical Assistant program with completion of a formal clinical externship (160-hour minimum).
• OR Graduate from a Medical Assistant program without completion of a clinical externship but with a minimum one-year experience in clinical medical assisting within the past five (5) years.
• OR Current Professionally Recognized Medical Assistant Certification with a minimum of one year of experience in clinical medical assisting.
• OR Licensed Practical Nurse (LPN).
• OR Licensed Paramedic/Emergency Medical Technician (EMT) with at least one year clinical experience in a clinical medical setting within the past five (5) years.
• OR Military trained medical personnel with at least one-year clinical experience in a clinical medical setting within the past five (5) years.
• Must successfully complete all components of Ambulatory orientation.
• Current BLS-C upon hire or successful completion by end of orientation.
• Basic computer knowledge and keyboarding skills preferred.
• Ability to perform a wide variety of clinical skills as related to ambulatory patient care preferred.
• Ability to problem-solve preferred.
• Possess effective interpersonal and communication skills preferred.
• EPIC (Electronic Medical Record) experience preferred.

Required Personal Qualities

• Be self-directed.
• Be flexible and committed to the team concept.
• Demonstrate teamwork, initiative, and willingness to learn.
• Be open to new learning experiences.
• Accepts and respects diversity without judgment.
• Demonstrates customer service values.

Working Conditions

• Works in a patient care setting with possible exposure to communicable diseases.
• Manual dexterity required.
• Involves walking, standing, stooping, and may require some heavy lifting of patients and/or equipment.