Customer Support Executive

RMV Workforce LLP

About the Role

A full-time, on-site role based in Gurugram.

Key Responsibilities

• Handle customer inquiries via phone, email, and online channels.
• Ensure timely and accurate responses to customer inquiries.
• Resolve customer issues.
• Provide product or service information.
• Escalate technical or complex concerns to relevant teams.
• Track and document customer interactions.
• Follow up to ensure issue resolution.
• Contribute to maintaining high levels of customer satisfaction.
• Coordinate with internal departments to improve support processes.
• Participate in training to stay updated on offerings and support tools.

Qualifications

• Strong Customer Support and Customer Service skills.
• Experience in Customer Satisfaction and Online Support.
• Ability to provide Technical Support, including basic troubleshooting and coordination with technical teams.
• Excellent communication skills in English, both verbal and written.
• Active listening and problem-solving abilities.
• Comfort with using CRM systems, ticketing tools, and standard office software.
• Ability to learn new applications quickly.
• Proven ability to work in a fast-paced, on-site environment.
• Ability to manage multiple tasks with attention to detail.
• Prior experience in a BPO or customer-facing role is preferred.
• A diploma or degree in any discipline is beneficial.