Customer Support Specialist, Bilingual

Uline

About the Role

• Fast, friendly, and customer-focused.
• Build customer relationships, provide solutions, and deliver legendary service.
• Join a family-owned company with exceptional training and tools for long-term career success.

Hours

• Training Shift: Monday - Friday, 8:30 AM to 5 PM.
• After training: Monday - Friday, various shifts available.

Why Customer Service at Uline?

• Best-in-Class Training: Handle real customer interactions with confidence through hands-on training and ongoing support.
• Grow Your Career: Develop valuable problem-solving and communication skills while advancing with a stable, growing company.
• Make a Difference: Deliver legendary service by identifying effective solutions that support customers’ business needs.

Key Responsibilities

• Process customer orders, make product recommendations, and handle account inquiries using world-class technology.
• Become a product and solutions expert; will equip you to answer product, pricing, and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email, and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Requirements & Tech Stack

• Bilingual (English / Spanish): Fluent in both verbal and written forms.
• High school diploma or equivalent.
• Bachelor's degree preferred.
• Excellent problem-solving, listening, and communication skills.
• Prior customer service experience is a plus; training provided for eager learners.

Benefits

• Complete health insurance coverage.
• 401(k) with 6% employer match that starts day one.
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Best-in-class, clean, modern facilities.
• First-class fitness center and beautifully maintained walking paths.

About Uline

Uline is North America’s leading distributor of shipping, industrial, and packaging materials. This is a family-owned company with over 10,000 employees across 15 locations. All positions are on-site.