HVAC Cooling Customer Engineer, Denton

About the Role

A Cooling CE is responsible for installation, commissioning, scheduled and emergency service on Liebert Air products. The role requires establishing, promoting, and maintaining excellent rapport with customers, co-workers, and sales representatives. Continuous communication with Area/District Offices and direct management is essential.

Key Responsibilities

• Technical:
• Render on-site and phone assistance to customers.
• Communicate with National Technical Support on equipment issues.
• Perform work tasks according to company guidelines for scheduled maintenance.
• Implement Field Change Notices according to published guidelines.
• Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips.
• Safety:
• Operate in a safe manner in accordance with published safety guidelines.
• Wear appropriate PPE as per company guidelines and job duties.
• Adhere to work hours policy guidelines (14 hours rule).
• Report all work-related accidents or injuries within 24 hours to the appropriate personnel.
• Administration:
• Provide accurate and timely reporting according to company guidelines (timecards, expense reports, mileage reports, ticket closure, forms).
• Maintain individual inventory in accordance with company policy.
• Maintain company property (vehicle, credit cards, test equipment, laptop, pager) according to company policies.
• Customer Satisfaction:
• Provide proper and adequate communication to internal and external customers.
• Provide estimated time of arrival to the customer where applicable.
• Complete scheduled maintenance documentation properly and provide it to the customer and local office.
• Strive to provide a "first time fix" for customer equipment.
• Maintain customer satisfaction rates according to company guidelines.
• Attend Customer Meetings as required.
• Performance:
• Maximize productivity by combining service opportunities.
• Complete all work in an efficient and timely manner.
• Make technical and commercial decisions under pressure.
• Properly evaluate site and equipment for appropriate billing status.
• Maintain a productive utilization rate according to company guidelines.
• Perform inventory cycle counts according to company guidelines.
• Adhere to company dress code and safety regulations.
• Meet or exceed on-site response time requirements.
• Understand and comply with company startup/escalation processes and procedures.
• Maintain proper and adequate level of internal communications with managers, co-workers, and Support Services.
• Perform work-related tasks and rely on direction to accomplish goals, with the capability of working under direct supervision or independently based upon training.

Requirements & Tech Stack

• HVAC – Certificate Program degree or equivalent experience in the field.
• Six years military experience in a related field.
• Equivalent industry experience with EPA refrigerant license.
• Basic electrical knowledge.
• Familiarity with electrical / electronic test equipment and fundamentals.
• Ability to read and interpret electrical line diagrams and blueprints.
• Working knowledge of OHM’s law and HVAC theory.
• Computer skills.
• Mechanical aptitude.

Qualifications

• Required experience (one or more of the following):
• High School Diploma or G.E.D. equivalent.
• Interpersonal Skills:
• Professional
• Reliable
• Team Player
• Technical Skills:
• Ability to make basic site evaluation skills (environmental temperature, general operating conditions).
• Elementary fix/repair techniques based on directed supervision.
• Capable of completing tasks and returning units to full operating conditions based upon directed supervision.
• Ability to summarize and report all work-related tasks performed.
• Strong Skill Sets:
• Communication skills
• Customer service skills
• Troubleshooting skills
• Safety procedures
• Organizational and planning skills
• Physical & Environmental Demands:
• Regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell.
• Frequently required to sit and climb or balance.
• Specific vision abilities required: close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Frequent driving (car, van, truck).
• Ability to consistently lift up to 50 pounds and occasionally up to 75 pounds.
• Work in extreme cold (below 32°F) and extreme heat (above 100°F).
• Work in medium / high noise levels (need to shout to be heard).
• Working around moving machinery (fork-lifts, tractors).
• Use of protective equipment (earplugs, gloves, eyewear, respirator, mask, etc.).
• Work outdoors (no effective protection from weather).
• Travel is required.
• Flexible schedules (weekends, evenings, and holidays).
• May have on-call responsibility.
• Valid driver’s license.
• Must be at least 18 years old.
• Work Authorization:
• Legally authorized to work in the United States.
• No sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship are not eligible for hire.