Customer Care Executive

Key Responsibilities

• Handle customer queries through calls, emails, WhatsApp, and chat, ensuring timely resolution.
• Manage customer orders, returns, exchanges, refunds, and order tracking efficiently.
• Coordinate with logistics and operations teams for seamless order fulfillment.
• Maintain customer records and update interactions using CRM tools.
• Resolve customer complaints while delivering a high level of customer satisfaction.
• Assist customers with product information, order status, and after-sales support.
• Build strong customer relationships to encourage repeat business and brand loyalty.
• Collaborate with internal stakeholders to improve the overall customer experience.

Requirements & Tech Stack

• 1+ years of experience in Customer Success, Customer Support, or Customer Service.
• Experience in Jewellery, Luxury Retail, Fashion, Lifestyle, D2C, or E-commerce industry.
• Excellent verbal and written English communication skills.
• Hands-on experience with email, chat, WhatsApp, and voice support.
• Working knowledge of CRM tools and Shopify will be an advantage.
• Strong customer relationship management and problem-solving skills.
• Proficiency in MS Excel and basic computer applications.

Qualifications

• Graduate in any discipline.