Guest Services Coordinator

About the Role

ANR Business Consulting provides smart, reliable offshore support that helps businesses scale faster and operate more efficiently. The company specializes in recruitment support, virtual assistants, accounting, digital marketing, and IT solutions for a wide range of clients. By combining skilled offshore talent with a client-first approach, ANR Business Consulting enables organizations to reduce costs, increase productivity, and maintain focus on core business growth. The team is dedicated to delivering flexible, scalable support tailored to each client’s needs, making ANR a trusted partner in long-term operational success.

The Guest Services Coordinator is a full-time, remote role responsible for managing front-line communication and support for clients and their customers.

Key Responsibilities

• Handle incoming calls and messages.
• Greet and assist guests virtually.
• Coordinate schedules or appointments.
• Provide professional receptionist support.
• Ensure timely responses.
• Maintain accurate records of guest interactions.
• Resolve basic customer inquiries.
• Escalate complex issues appropriately.
• Collaborate with internal teams to ensure a smooth, positive guest experience.

Requirements & Tech Stack

• Phone Etiquette and Communication skills, including clear verbal communication and active listening in a remote setting.
• Experience with Receptionist Duties such as call handling, appointment scheduling, and message management.
• Comfort with using digital tools, CRM or ticketing systems, and common office software for remote coordination.
• Ability to work independently, manage time effectively, and prioritize multiple tasks in a fast-paced environment.
• High level of professionalism, reliability, and attention to detail in all guest and client interactions.

Qualifications

• Demonstrated experience in Guest Services and Customer Service, with a focus on creating positive, professional guest interactions.
• Prior experience in hospitality, customer support, or administrative coordination is preferred.
• Relevant education or training in business, communications, or a related field is an advantage.