Patient Service/Front Desk Coordinator

About the Role

As a Patient Service Coordinator at MyEyeDr., you play an essential role by providing personalized patient experiences through the coordination and management of our front desk during check-in/out. You will be provided training and tools needed to learn about an industry that delivers our patients a best-in-class experience. This role reports to the Office General Manager.

Some weekend and evening shifts required.

Key Responsibilities

• Provide patients a personalized check-in/out process experience that creates a timely, seamless, and positive experience.
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments.
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability.
• Manage multiple phone lines, greet patients and walk-ins, schedule appointments, and assist office staff duties as needed.
• Cross-train to other office support roles such as Eyewear Consultants and Optometric Technicians (varies by office needs).
• Collaborate with doctor(s) and team members to provide a seamless patient experience.

About You

• Experience in a front desk, reception, or customer-facing role supporting administrative duties and clerical tasks.
• Organized, can easily prioritize multiple tasks under pressure, while providing best-in-class service to patients and office staff.
• Flexible, nimble, and agile mindset with the ability to wear multiple hats.
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment.
• Team player who is willing to collaborate to provide the best patient experience.
• Computer Savvy with excellent oral and written communication skills.
• Professional attitude and ability to problem-solve and respond to patient service requests.

Requirements & Tech Stack

• Computer Savvy
• Excellent oral and written communication skills
• Ability to problem-solve
• Experience in a front desk, reception, or customer-facing role

Growth With Us

• Grow and develop your career through role-specific training programs.
• Opportunity to earn bonuses and commission (role specific).
• Comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance.
• Vision coverage and associate discounts on products.
• 401K with competitive company match.
• Accrue PTO and paid holidays from day one.