Player Services Cashier

About the Role

As a Player Services Cashier, you will facilitate a variety of cash and non-cash transactions, assist guests with rewards program enrollment, and promote casino events and offers. You’ll play a key role in maintaining financial accuracy, safeguarding assets, and creating a welcoming environment for guests.

Key Responsibilities

• Process high-volume cash and non-cash transactions including chip redemption, check cashing, and voucher redemptions.
• Enroll guests in the Status+ Rewards program and issue membership cards.
• Promote ongoing casino promotions and explain program benefits.
• Conduct basic player evaluations and outbound scripted calls.
• Verify and distribute jackpot payments and complete required documentation.
• Maintain accountability for ATMs, kiosks, and cage transactions.
• Reconcile daily transactions and ensure accuracy of funds exchanged.
• Handle guest requests and disputes professionally, escalating when needed.
• Maintain confidentiality of guest and casino information.
• Keep work area clean, organized, and compliant with safety standards.

Qualifications

• High School Diploma or GED required.
• One year of cash handling or customer service experience preferred.
• Excellent written and verbal communication skills.
• Strong mathematical accuracy and attention to detail.
• Ability to learn and explain casino games, promotions, and amenities.
• Proficient in computer software relevant to the role.
• Ability to make sound decisions in guest service situations.
• Must have and maintain a valid driver’s license and liability insurance.
• Ability to obtain and maintain licensing from the appropriate gaming authority.
• Capable of lifting up to 50 lbs and working varied shifts including weekends and holidays.
• Comfortable working in environments with crowd noise and second-hand smoke.