Customer Support Representative

About the Role

Anora Wine Brands is looking for a Customer Support Representative to join its team. This is a Full-time, Remote position within the United States. The role emphasizes responsive customer assistance, clear communication, and accurate case follow-through.

Key Responsibilities

• Verify account details using approved privacy and security procedures.
• Use a professional, courteous tone in written and verbal communications.
• Document key details so colleagues can continue a case if needed.
• Maintain organized notes while handling several active requests.
• Meet agreed service and quality standards without sacrificing accuracy.
• Listen to customer questions and clarify the information needed to assist.
• Record customer interactions and follow-up actions in the support system.
• Collaborate remotely and raise questions when information is unclear.

Requirements & Tech Stack

• Ability to document issues accurately and concisely.
• Respect for personal data and privacy processes.
• Organized approach to cases, deadlines, and follow-up.

Qualifications

• Previous customer service experience is helpful but not required.
• Customer-focused attitude and patient listening habits.
• Candidates who are eager to learn and comfortable with structured feedback are encouraged to apply.